Assistance is only a few clicks away!

If you have a project, please reach out via Basecamp, so we keep all communication in one place as much as possible. If you’re project is paused, please contact us to re-activate it.

For any hosting related settings, please login to your control panel. If you have any questions please contact us.

If you have a generic or sales question, please check below in the frequently asked questions or reach out to us.

Frequently Asked Questions

Please visit for frequently asked questions.

Please log in to Basecamp via the button above. Go to the relevant project. Go to text-documents and find the document “Contact Details”. This document has urgent contact details. Alternatively you can reach us via our 24/7 web hosting support also.

Yes, we have security systems in place that block IP’s that look suspicious. It’s easy to unblock, visit and fill out the form or send your IP address in a message on Basecamp (login via the button above). In the mean time, you can use another IP by switching to another WiFi or to your phone’s connection.

Please log in via the Basecamp link above, go to the relevant project and post your question there.

While it’s always possible to pay with credit card via the link in the invoice email, we kindly request you to pay your invoice via bank transfer (Europe) or Transferwise (United States). This take 5 minutes to set up, but saves a great deal of unnecessary payment fees (3%) going forward. Thank you. Setup Transferwise (United States). Bank transfer (Europe).

Pre-sales Questions
Smartster Media works with an hourly rate. If you’re on a budget, we can give you a price indication beforehand. Invoices are sent on a weekly basis and are due within 7 days. For new customers, a retainer is required depending on the project size.

SAAS and Turnkey applications have a fixed price.
All meetings are done by video call via either Google Hangouts, Skype or Zoom. Schedule a meeting via the contact page. Please fill out the Project Intake Survey before scheduling your call. You can find the Project Intake Survey on the contact page as well.
Yes, typically after filling out the Project Intake Survey, and a consultation call, we will send you a proposal.